Frequently Asked Questions
Find answers to common questions about your orders and our music releases.
When will my pre-order ship?
Pre-order items ship to arrive as close to the official release date as possible. Please check the specific product page for estimated shipping timelines.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement, provided they have not yet entered the fulfillment process.
Do you ship vinyl internationally?
Yes, we offer worldwide shipping. Please note that international customers are responsible for any customs duties or import taxes.
My vinyl arrived damaged. What should I do?
Please contact our support team within 14 days of delivery with photos of the damage and your order number to arrange a replacement.
Are digital downloads included with vinyl purchases?
Digital downloads are included only if specifically stated on the product description page at the time of purchase.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website.